GOM Care Remote Assistance

Remote support via telephone or online.

Technical Support

Service experts assist users with any technical questions on hardware and software on the phone. Uncertainties are resolved, solutions are explained. This way, process and system safety are guaranteed.  

E-Support

Regardless of business hours, software downloads are available in the GOM Service Area. Along with a solution database, instructions and tutorials can also be accessed. The GOM Forum enables sharing information with other users.

GOM Service Area

GOM Care Services

Maintenance and on-site repair.

Maintenance Service

The maintenance service can be ordered directly or included in the scope of Protect and Protect Plus with fixed time intervals. A GOM service expert maintains all components and proactively replaces typical wear parts to increase the operating reliability of the system sustainably.

Verification Service

Standardized tests verify the measuring accuracy of the system by using standardized artifacts. The test is available in two standards:

  • Verification Service 2634 – Test according to VDI 2634 Part 3:2008
  • Verification Service 10360 – Test according to ISO 10360

Repair Service

If remote assistance is not sufficient, on-site repair carried out by a system expert is the most reasonable solution.

GOM Care Contract Plans

Support and service contracts.

Software Coverage

Permanent access to current system software and free use of GOM Service Area guaranteed. The technical support can be contacted at any time.

Hardware Coverage

Insurance against unexpected hardware expenses in case of system failures or accidents. Where necessary, defective parts of the measuring system are replaced free of charge.

Protect and Protect Plus

Protect is a maintenance contract of several years duration with fixed maintenance times. A GOM service expert maintains all components and proactively replaces typical wear parts to increase the operating reliability of the system sustainably.

If a measuring system requires repair, Protect Plus assures an even faster reaction time until the GOM service expert is on-site (incl. the necessary components).

GOM Care

Support and services on a contractual basis for 3D measuring systems from GOM.

 

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