Employee for 1st Level Support

GOM is a leading innovator in the development of optical 3D metrology systems and measurement software, with a workforce currently numbering around 500. We set new standards in industrial metrology with our holistic solutions and are successful with them all over the globe. Our base of international customers includes companies from the automotive, aviation and aerospace industries as well as the consumer goods industry and their suppliers.

At our site in Braunschweig, Germany, we are currently searching for:

Employee for 1st Level Support (m/f/div)

What we need your expertise for

  • Entering incoming customer inquiries in our ticketing system
  • Independent processing, support and qualified forwarding to the 2nd level support
  • Complete documentation of support cases in the ticketing system
  • Assistance with support cases and online support

Your qualifications

  • A completed technical training or experience in the 1st level support as career changer
  • Taking pleasure in communicating with national and international customers
  • High level of customer and service orientation, friendliness and eagerness to help
  • Excellent command of German and English

What we Offer

  • Modern working environment with an appreciated Duz culture
  • Thorough onboarding and a structured training
  • Free workout in the in-house gym and health care offers
  • One of the best company restaurants in the region and free tea and coffee specialties
  • Corporate benefits with attractive employee discounts

We offer you an interesting professional challenge and a pleasant working atmosphere. We consider a thorough introduction to your new job to be key to our joint success. We look forward to receiving your complete application documents combined in one single PDF file including your earliest start date and salary expectations.

Schmitzstra├če 2
38122 Braunschweig

+49 531 390290

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